Service & Support

Technical support is available to the Customer on a 24/7/365 basis.  Technical support and product issues can be resolved by contacting the Eagle Technical Support Team at 1-866-241-3264 (North America), (705) 653-2956 or by emailing support@team-eagle.ca.

After-hours service (evenings and/or weekends) support process:

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• For after-hours emergencies, you can select the “urgent support” option for Technology from the auto-attendant at the main Technical Support number (1-866-241-3264). This will connect you to our on-call support staff.

• For all other issues, please direct enquiries, to 'support@team-eagle.ca'. These will automatically be directed to our support team. Our team will answer these inquiries the next business day.

• Eagle can provide remote support by logging into your environment, if Customer will supply us with required permissions. Our support group can use various methods e.g. log me in, Team Viewer etc. as it is our preferred way of troubleshooting issues and doing training. Many of our software upgrades are also installed in this manner, saving time and cost over traditional methods.